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Support for the Blue Alligator applications
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We have an account that is marked on SP as "Account on Hold", but it isnt on hold in X-Suite.
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It sounds like the account was on hold in your back-office system at the time that the data was last extracted from it and uploaded to the cloud.
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Last time that account was put on hold was year 2007
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Send me a private mail with the account code and I'll take a look at your cloud data.
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I sent a private email 7 days ago. Please can someone get back to me on this.
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To be fair, I haven't received a private mail from you so haven't had anything to investigate.
However, I'm aware that you contacted our service desk, have had a few exchanges with them regarding this issue, and it has been established that the issue lies with the data extraction process in X~Suite, not with Sales Presenter. I recommend that you continue to correspond with the service desk if the issue hasn't yet been resolved.
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To be fair that was the only email address i was told to send it to. Also who are you?
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Private mails can be sent on the forum by clicking the E-mail option in the admin details to the left of a post.
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