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Support for the Blue Alligator applications
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When I have changed my price up dates and then reload them to cloud the prices just do not change in my iPad they stay at the same old prices, plus if I deleat one price and remove the photo the photo does go but the space is still there with price.
What am I doing wrong.and
Can you help please.
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In your other post you mentioned not being able to upload your Products CSV file. This is what is causing your issue with prices not being updated.
You need to ensure you have named your file correctly in order for it to upload to your cloud account. The names for each file type are defined in the File Management > File Mappings section of your cloud account.
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I have now deleted all my data and photos from the cloud and reloaded a new file hoping the lines that have finish in the catalogue have been deleted but they are still in the catalogue, whats gone wrong.
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After uploading new data files or making any changes to field mappings you should select the Process Files option in your cloud account. This prepares the data for downloading to the iPad. For more details, please see step 8 of the Getting Started With Your Data guide in the downloads section of this site.
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I have now processed the new files and there has been no new changes what so ever. now pulling my hair out
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After checking your data, it looks like you have 420 products, 420 family codes, 420 catalogues and 420 catalogue/product matrix entries.
I have a feeling this isn't what you intended. You would want a small set of catalogues, each containing a number of products.
The following topic gives an example of how you need to set up your catalogues and catalogue/product matrix for your products:
http://www.bacapps.co.uk/forum/viewtopic.php?id=93
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Where do I find in my cloud account how to sort out account change on my ipad when in the field, as I has the greyed out edit box on my ipad and sometimes need to alter some details.
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Check out the following topic for details on enabling the ability to amend customer details: http://www.bacapps.co.uk/forum/viewtopic.php?id=710
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