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Support for the Blue Alligator applications
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Hi I am very new to this type of thing, I have uploaded your customer template with a couple of customers on it to see if I am doing it right but I cannot get it to download onto my pad,
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I Can now see the customers on my ipad that are in the system but cant access them,
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Make sure you have also uploaded rep and location data files and configured your field mappings for both files (remembering to run the Process Files option after you've set your field mappings up).
You will then need to use the Login option within Sales Presenter to select a rep and location to log into. Once logged in, you should be able to access the various options such as Customers, Product Catalogues and Order History.
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Thanks for that I have opted for a fresh re boot of the system but i have still 1 product in the system which i cant delete, i have re uploaded reps, locations and customers,
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The product that you have in the system will be removed automatically when you next process a new products.csv file that doesn't include that product.
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Hi I have uploaded 6 x jpegs and saw them being processed but cant see them on my ipad,
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Make sure that your image filenames match your products - you can double-check the filenames of the images uploaded to your cloud account using the Manage Files option on your cloud account home page.
For example, if you've got the product ABC then you'll want to upload an image file such as ABC.jpg or ABC.png
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Hi I have now managed to set up a catalouge, which i can see on my pad and when i press it i see the releveant pictures, HOW do I set up my next catalouge as there is no space in the mappings.
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The following topic is a useful guide to setting up your catalogues: http://www.bacapps.co.uk/forum/viewtopic.php?id=93
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Sorry i have the files set up for catalouges, but dont understand why i cant see them in the dropdown menu, can you check i have done this correctly please.
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Your catalogue products.csv file is the file that associates products (defined in your products.csv file) with catalogues (defined in your catalogues.csv file).
Make sure there's an entry in your catalogues.csv file for each catalogue code you reference in catalogue products.csv and that there's an entry in your products.csv file for each product code you reference in catalogue products.csv
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Have Managed To Upload Several Catalogues, However Cant Upload A Menue For This Last One.
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If only one catalogue isn't showing then double-check that the catalogue code is identical in both your catalogues.csv and catalogue products.csv files.
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sorted, thanks for your help, this is just the one catalogue and i have all these menu headings am i going about this the right way,
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Can You Advise Me Re My Last Post
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There's no right or wrong way to set up your catalogues and/or family codes as different users will want to present the products to their customers in different ways.
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Hi I have checked and double checked my last upload but cant see it in my menue can you have a look please
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This is caused by a bug introduced into version 1.1.8 last week that doesn't show product codes that contain a decimal point in them when you select a catalogue (or family code).
We will be submitting a minor update to Apple shortly which addresses this (and a couple of other issues that have been found).
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thanks for that, Can you tell me how to get my logo to appear on the top of orders generated
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In the Configuration->Order Acknowledgement section of your cloud account there are four settings that you need to set in order to show your logo at the top of the order acknowledgement.
First, tick the box to say you want to output your company logo on the order acknowledgement.
Next, specify the name of the logo image file that you've uploaded to your cloud account. Do not include the file extension (e.g. if you uploaded the image file mylogo.jpg then simply specify mylogo).
Finally, set the maximum pixel width and height that you want your logo to occupy on the acknowledgement. You will probably need to experiment with the width and height until you're happy with the look.
Whenever you change the configuration settings, simply perform a Download from Cloud on the iPad - the latest configuration is always downloaded from your cloud account at the start of each download cycle.
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after updating my system i cant acess the demo need a pass word
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There are no passwords set up against the sales reps in the demonstration database so you can simply leave the password field blank when logging in.
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Hello, I have uploaded a Product Catalogue with my CSV file BUT about 4 products have no data, and the only thing I can see that is odd is that the Item name starts with a speech mark "
There is no price and there is an image. There are also some odd items that are NOT on the CSV. I have checked the CSV and this " mark is not there and I have even deleted that item in the CSV and re input..
I have re loaded by Force a Full Download etc.
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Make sure that you don't have any erroneous information in your products.csv file (such as blank lines, sub-headings) - each line in the file is treated as a product record
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hi i am having problems disabling the discount set up have ticked all relevant boxes in configuration made,
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