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Support for the Blue Alligator applications
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Hi.
This may have been previously dealt with but i am battling to find an answer.
One of my suppliers has been taken over by another.
same customers with different account numbers.
is there any way to change a "AccountCode" without closing and re-opening a new account.
the problem is some of the customer information will be lost.
Youe help will be appreciated.
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In instances where data is being driven from an ERP system automatically through an integrated setup, the system would replicate whatever you'd manage to do in your ERP, so order history could be transferred to the new account.
However, if you're working solely by updating standard information like customers and products manually to the Cloud, the orders you will be seeing on your devices are stored locally on that device and will only appear on the AccountCode that they were initially created against. So in this instance, you'll only be able to transfer the information that you maintain against the account in the CustomerAccounts CSV file but other information such as previous orders can not be transferred.
Our Sales team are always happy to discuss options regarding integrated setups, so please do reach out if you would like further information on this.
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