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Support for the Blue Alligator applications
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Hi,
We are at the max number of registred devices and suddenly one rep had to replace his iPad. After a device pairing the new device is present on the list and I am able to authorise it, however, I am unable to delete his old device from the list. Delete button doesn't show whe i hit "disable" and because we are maxed out his new device does not have any modules assigned.
Please can someone look at it, thanks.
a_b_a
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Our Support team will email you shortly to confirm which devices you need modules moved from/to as this process can only currently be done on our end.
Once a device that is marked as Disabled has no modules assigned to it, you'll then be shown the option to Delete it.
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