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Support for the Blue Alligator applications
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Hi
My rep purchased a new ipad. He has downloaded the app and been given device pairing details, which have been entered.
I received an email to say I needed to authorise it.
However, over 12 hours later, this has still not shown up in my cloud to be able to do so. Is it normally this slow or have we missed out a step?
Thanks
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We can see that a new device attempted to download data from your cloud account, and therefore an email was sent. The device was deleted shortly after though via the Registered Devices screen in your cloud account using the "Delete" button.
If the user attempts to perform a Download From Cloud again in SalesPresenter, the device should reappear in the list of devices in the Registered Devices screen where you can then "Authorise" the device.
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I'm trying to download your app on a new ipad, when I go into the app however the icon for downloading is shaded out, also when I do download it onto hew ipad will all my orders still show up?
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I've uploading an image so you can see what I am talking about
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The latest version of SalesPresenter requires iOS 13.0 or later in order to download it, so if you are using a device that can update to iOS 13.0 or later then that should be done first.
However, it is possible to download an older version of the app on an older device (though please note that we are only able to provide support for users running the latest version of the application). The following link provides some useful information on how to download older versions of applications on older devices - https://appleinsider.com/articles/19/03 … run-ios-12
Although the article linked above is referring to iOS 12 throughout, this is applicable to iOS 13 as well.
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