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Support for the Blue Alligator applications
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Hey guys
We have a recurring problem with our data upload. Files seem to upload fine when we log into here and manually push them. However, changes do not seem to apply when going the other way i.e. making changes on our system here and then those updated files being uploaded to Cloudsync.
What would likely be the cause to this?
Let me know
Thanks
Daniel
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This is usually a result of changing your User Name and Pass Code on your cloud account. If you have changed these settings on your cloud account, you will also need to change them in the CloudSync application.
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What should our details be? In Cloudsync the username and passcode in the Cloud Login Details are the same as it is for our iPads. Should those details be changed to what we log into Sales Presenter for?
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The username and pass code for CloudSync must match the username and pass code that are on your cloud account used to connect the device to your account. If you log into your cloud account you will find the username and pass code on the main page.
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Yes they do match, so I guess that's not the issue. What else could it likely be?
In Cloudsync, I've noticed in the Files to Upload tab that there's no entry here. Should this be set to the data Extract details setting on the Cloud Settings tab? The data extract details is where all of our config files from our back office system are held (customers, catalogues etc)?
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Actually sorry forget that last point, they are connections that are looking to the data extract folders for our back office system and the images there.
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So to add to the last point, there are connections to the back office system in Cloudsync. When I run an upload and process job from Cloudsync on our system to the cloud, despite us getting a process files message saying the job ran ok, the files don't appear to be different in Sales Presenter, they're still the same as before running the job. When we run the process job manually from Sales Presenter to our system, it runs fine and the files update ok.
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I've passed this issue onto our service desk. They should be in contact with you in due course.
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Hi Team
Cleared out all my old cloud data changed lines also taken out photos and replaced some new ones, reloaded the files and processed them, but hear comes the problem no price or photo change the files were deleted from cloud and new ones were uploaded, they just do not update. have I missed something. Products file will not upload with all the others for some reason.
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Please see the following topic where we have answered your question - http://www.bacapps.co.uk/forum/viewtopi … 2704#p2704
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Hi team,
how can I convert the order/quote (in pdf) to excel/spreadsheet file? I appreciate if somebody can show me how.
Many thanks!
Heintej
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I have passed your details onto the Sales Team who will be in contact with you shortly to discuss the available options.
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Sales team emailed me for a meeting request in the UK but I'm not located in the UK.
Is there a feature to convert the pdf order/quote to excel or spreadsheet file?
Thanks!
Heintej
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This isn't possible in SalesPresenter, however there are other options available.
I've passed your message onto the Sales Team again to provide more information on those options.
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