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#1 2014-10-19 17:23:04

Simon Lynch
Member
Registered: 2012-10-31

Certificate/sync issue

Hi
There seems to be a certificate issue when trying to connect to this website. Users are also unable to download the latest data.  I take it the two are related.  Do you know when this will be resolved?
Thanks. Simon

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#2 2014-10-20 09:23:22

richstamp
Junior member
Registered: 2012-04-17

Re: Certificate/sync issue

We have an Unable to sync error.

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#3 2014-10-20 09:49:24

admin
Administrator
Registered: 2008-02-09

Re: Certificate/sync issue

We are currently experiencing an issue with our website certificate.

To work around the download/upload issue on your devices in the meantime, please follow the steps below:
- Go to the Settings application of the iPad.
- Scroll down and select the SalesPresenter application settings section.
- Switch off the Sync via a secure connection setting.

This will allow you to perform downloads and uploads from Sales Presenter as normal.

To access the website, most internet browsers will allow you to continue to the site. If not, you can access it by going to http://www.bacapps.co.uk/

Apologies for any inconvenience caused while we address this issue.

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#4 2014-10-21 10:05:00

admin
Administrator
Registered: 2008-02-09

Re: Certificate/sync issue

This issue has now been resolved so the workaround is no longer required. We recommend that users switch the Sync via a secure connection setting back on.

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