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Support for the Blue Alligator applications
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Though I have Wi-Fi connection I get "unable to synchronise...please check your wi-fi connection...." when attempting download.
Seems to have happened since last upgrade?
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Yes we have the same issue on all ipads.
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We are currently experiencing an issue with our website certificate.
To work around the issue in the meantime, please follow the steps below:
- Go to the Settings application of the iPad.
- Scroll down and select the SalesPresenter application settings section.
- Switch off the Sync via a secure connection setting.
This will allow you to perform downloads and uploads from Sales Presenter as normal.
Apologies for any inconvenience caused while we address this issue.
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This issue has now been resolved so the workaround is no longer required. We recommend that users switch the Sync via a secure connection setting back on.
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