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Support for the Blue Alligator applications
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Hi
One of our users (database 10586) has reported that they are seeing different values for free stock of a particular product to those on our back office system (my database shows the correct quantities). I have suggested that they perform Force a Full Download, which they have done. The figures for this product haven't changed. Do they have to reset database and then re-download? If so, are there any other steps involved? The Full download took approximately two hours, all things being equal would the resetting of database download take any longer?
Thanks, Simon
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You will need to perform a Reset Database followed by a Download from Cloud. Performing a Reset Database takes slightly longer than a Force a Full Download.
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Many thanks. I will let you know how the user gets on. Do we know how this sort of situation arises and can anything be done to prevent it
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