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Hi, I have a rogue image appearing at the beginning of my catalog.
I have taken all of data out of the products and product matrix files and deleted the offending image on the (image I5780) from the cloud. I then downloaded from the cloud back onto the ipad and whilst the image has disappeared (together with the rest of the catalog), the thumbnail still appears.
As a further check I have downloaded the files back from the cloud and as expected they are empty. Can you help?
Thanks Martin
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If you view your Products CSV file in a word processing application such as Notepad, you'll see that there are multiple blank records. If you remove these, then upload the file to your cloud account and perform a Process Files, the blank product will subsequently be removed from Sales Presenter after your next Download from Cloud.
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I have opened the the my original product file and a downloaded product file and cant see any blank records (fields yes but not records). Each record has a product code.
I have reloaded all of the files back to the cloud and downloaded to the ipad. Its better (the thumbnail has moved from the start of the catalog) but I now have 2 of the same product but next to each other.
There is a slight difference in the product codes i5780 and I5780. At some point over the last week I changed the lower to upper case.
I cant see what you can, would it be possible for you to e-mail the products csv file you have?
Thanks
Martin
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The ProductCode field is case sensitive so the upper and lower case versions of "I5780" have been treated as separate products. In this instance you will need to perform a Reset Database on your device followed by a Download from Cloud. This will then remove the old product ("i5780") that is no longer in your Products CSV file.
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