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There were still records present in your cloud account that were uploaded against the Product Family Codes file type. We've removed these from the cloud database for you.

Please perform another Force Full Download followed by a Download From Cloud on each of your devices to correct the product family code data on them.

You should then be ok moving forward.

Now that your family codes are in your product file make sure you've set up the field mappings for these fields against the product file. Then you can perform a Process files on the cloud followed by a normal download on your iPad.

You need to go into File Mappings in your cloud account and then access the Field Mappings for your Product file. From there you can map the columns for your Family Code fields from your csv file by using the drop-down menus.

As mentioned in our previous post, you will then need to perform a Process files on the cloud followed by a normal download on your iPad.

After a recent upload of data to the cloud, we are no longer able to see the entire list of Product Categories on the iPad app even though we have the correctly configured Family Codes template uploaded and the corresponding Product Family Codes templates.  Also, is there a way to display the list in a specific order other then the default - alphabetically?  Please let us know.

Another update...I have since read a similar post from another client and it appears that our family codes do not match the codes we have in our Product Family Codes template.  So, we are going to correct this and confirm if this resolve the issue.  Also, it appears that the product categories display is specific to the family codes of the products in the catalogue, which is not showing up correctly because we do not have matching family codes in the 2 related templates.

Last edited by PeterB (2014-08-06 16:46:16)

We can see that since your last post you have updated both your Family Code and Product Family Code CSV files and processed them on the cloud.

It sounds like you hadn't referenced the Pump Kits and Releases family codes in your Family Code CSV file but this is no longer an issue in your current uploaded files. Does this mean you have managed to resolve your family code problems?

You seem to be experiencing a timing issue. When maintaining your product family codes in a separate file to your products, you need to ensure that you are keeping the two files in sync. In other words, if you add a product to the Product Family Codes file, you should also add the product to the Products file and ensure that both files are processed at the same time on the cloud.

In your case, we can see that you uploaded a new Product Family Codes file that contained some new products, processed the files on your cloud account, and performed a download on your device. You then uploaded a new Products file that contained the new products, processed the files on your cloud account and performed another download. Doing this has caused the new product family code information to be downloaded but not associated to a product. If you do this, you can rectify the issue on your device by performing a Force a Full Download followed by a Download from Cloud.

We usually recommend users maintain their family codes within the Products CSV file to avoid the issue described above. I think this would be beneficial in your case.