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Support for the Blue Alligator applications
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One of our sites have a new rep and when trying to set up a new customer on the ipad mini the i next to currency is greyed out.
I have checked the cloud and the currency file is there and mapped correctly, however if I look at the Database information on the ipad it has a 0 beside Currencies and also a 0 beside Price list but those files are up on the cloud?
Am I missing something?
Thanks
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Has a comprehensive pricing cloud module been applied to the device? You can see this information in the Registered Devices section on the home page of your cloud account.
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Yes it has all three of the extra modules marked as 'yes'
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It sounds like the user didn't perform a Force a Full Download on the device after the comprehensive pricing cloud module was activated. Doing this now should fix your problem.
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That worked, thanks for the help
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