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Support for the Blue Alligator applications
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Having a problem understanding what codes are etc.. for family codes
i need help
as it is taking so long to set this up
2 weeks now
Thanks
no body will help on phone
I have been told it is a 24 hour wait for very question
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not sure that anybody knows about what i am talking about
I am new to this
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Hi
The replies on here from Admin are normally quite prompt.
If you go to http://www.bacapps.co.uk/downloads.php and download some manuals, they are quite straightforward, but the easiest thing would be to download the demo data files http://www.bacapps.co.uk/downloads/Sale … lates.zip, and have a look at the family code file and cross-reference this with the fanily fields in the products file.
Hope this helps for now
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I have printed off the two big files that i have downloaded
Its not that i have not read it it is i dont understand it
I am trying to add codes etc.. but it is not working
what am i doing wrong
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It is simple foor you because you understand how it works
But i have no clue how this works because i am so new to this technology
please can someone just show me an example of how someone has filled this in
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Once i see this i
will understand it straight away
i need an example
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Its so difficult on a forum because you do not have an instant answer
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I am sure this is very simple
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The link that you sent me dosnt work
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First one works second one is not working
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Actually it looks like i dont have the demo data
can you email this to me as the link for this has a problem
michael@bombki.co.uk
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404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.
this is the error i am getting on Demo link
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can you let meknow how i can get the demo files ?
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can i call someone ?
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I have an event on Saturday that i would like to use this for can anyone help today
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What you have been told on the phone is that we aim to respond to every post on the forum within a working day. This may mean you get a response after 5 minutes or after a few hours, it really depends on the type of question and our current workload. Due to the high number of users it is not possible to provide free telephone support and is instead done through the forum in a way that we can control. If you wish to take up a support contract with us, I can pass your details to the sales team who can arrange this.
Regarding the set up of Family Codes, please see the following topic for information on how to do this - http://www.bacapps.co.uk/forum/viewtopic.php?id=94
For informoation on the available files and fields you can upload to your cloud account, please see the Sales Presenter Import File Formats documentation in the Downloads section that Simon kindly pointed you to.
The templates and demo files that Simon also mentioned are available alongside all our other documentation in the Downloads section of the website.
Please refrain from submitting consecutive posts on the same subject unless it is to provide more information that may help us to resolve your issue.
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Thanks for you help
I have managed to download the demo files which i di not have they are seeming to be a big help so i think i may understand it now
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1. How do i set up the buttons on the screen ?
I have managed to do the family codes now
But i want the buts to be named
They just say unused
2. Also none of the screen is as it is on the online presentation film
it is just black and hard to see apart from the images
3. Can you tell me how to add my logo for my business
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michael@bombki.co.uk wrote:
1. How do i set up the buttons on the screen ?
I have managed to do the family codes now
But i want the buts to be named
They just say unused
These can be set in the Configuration section of your cloud account.
michael@bombki.co.uk wrote:
2. Also none of the screen is as it is on the online presentation film
it is just black and hard to see apart from the images
I'm not sure what you mean here. Can you please elaborate?
michael@bombki.co.uk wrote:
3. Can you tell me how to add my logo for my business
There is a setting for this in the General section of your cloud configuration. You simply need to enter the name of the image in your cloud account that you wish to use as your logo.
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1 ok thanks
2. the buttons are not defined
they are just blue writing not definition to where the buttons are
and the search bar area is very dark too which should be white
Do i have to make an adjustment somewhere or has the ap just downloaded badly ?
3. great
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Just Question . 2 now that i am Struggling with
Why are the buttons on screen not defined and hard to see
Just blue writing for the title etc..
do i need an update ?
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One more question
they say when you print a quote or an order there should be an image next to each line on the order
it is not configured on my system can you let me know how i set this ?
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Got it there is a switch at bottom of screen
ok
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michael@bombki.co.uk wrote:
2. the buttons are not defined
they are just blue writing not definition to where the buttons are
and the search bar area is very dark too which should be white
Do i have to make an adjustment somewhere or has the ap just downloaded badly ?
What you are seeing is the natural look of buttons and search bars when running applications on iOS 7 devices.
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