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Support for the Blue Alligator applications
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Updated files in cloud and new image. Uploaded to Cloud and Downloaded on ipad. Its all blank!!! Help this is really urgent.
Thanks
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There's something wrong with the Products CSV file that you uploaded yesterday, but at the moment we haven't quite worked out what exactly is wrong with it.
You may want to revert to your previous Products CSV file while we investigate this issue and we will get back to you as soon as we can.
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Please ignore our last post.
We managed to find the problem in the cloud and have now rectified it. You should be able to see your products after you have performed a Download from Cloud on your device.
As an aside, we see that your barcode values don't look right. You can see this yourself by going to Manage Files in your cloud account and downloading your Products CSV file.
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If it's any help, I find that if I accidentally edit and re-save my products.csv file, the barcodes change in format from "0000000000000" to "0+00" (exponential number thingy). I then have to save my Excel version as csv, again, and re-upload which fixes the problem.
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