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Support for the Blue Alligator applications
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When an order has been completed a copy can be emailed to the customer (email address as defined in the customer's account). I seem to recall that a copy automatically came by email to us at head office, but it seems not be doing that now. Am I missing something please?
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Sales Presenter populates the CC field on the "compose email" screen with the email address that you've configured to display on your order acknowledgement. The mail app should then be sending a copy of the email to that address.
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Thanks but I cannot find where to enter the email address that will populate the cc field. I have searched but cannot find it.
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In the Configuration->Order Acknowledgement section of the cloud account, there's a setting for your emai address. This is the address will appear on the order acknowledgement and in the CC field when composing the email.
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