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I have tried using the backorder summary, but cant get it to work. The product option works fine. Am i doing something wrong?
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We recommend running the backorder summary for a specific customer or product (or range of customers/products), otherwise it will be attempting to report on every backorder in the system (approx 63,300 entries in your instance, resulting in a 700+ page report) - the iPad will probably run out of system resources before this completes.
When accessing the backorder summary from the customer enquiry screen, SP will confine the report to just that customer.
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This report seems great, but is there any way to filter it so that it only brings down back orders for the particular rep who is logged on? Unless I've missed something it pulls down data for all reps in one report. Thanks
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For the customer version i have put the same account number in the from and to fields and then run the report and "nothing to report for given criteria" is displayed.
I have tried it with and without product codes in the from and to fields.
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Turns out the field is case sensitive. A bit annoying as the keyboard on an iPad is default lowercase. Can this be altered?
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Simon Lynch wrote:
This report seems great, but is there any way to filter it so that it only brings down back orders for the particular rep who is logged on? Unless I've missed something it pulls down data for all reps in one report. Thanks
You're right. This will be addressed in the next update.
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Salcogroup wrote:
Turns out the field is case sensitive. A bit annoying as the keyboard on an iPad is default lowercase. Can this be altered?
You can enable caps lock in the keyboard settings on the iPad. With this enabled, double-tapping the shift key will turn on caps lock.
We'll see if we can make the filters case-insensitive in the next update.
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admin wrote:
Simon Lynch wrote:
This report seems great, but is there any way to filter it so that it only brings down back orders for the particular rep who is logged on? Unless I've missed something it pulls down data for all reps in one report. Thanks
You're right. This will be addressed in the next update.
Does that mean currently any rep could see any other reps back orders?
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admin wrote:
Salcogroup wrote:
Turns out the field is case sensitive. A bit annoying as the keyboard on an iPad is default lowercase. Can this be altered?
You can enable caps lock in the keyboard settings on the iPad. With this enabled, double-tapping the shift key will turn on caps lock.
We'll see if we can make the filters case-insensitive in the next update.
Would be helpful as i cant think of any other search fields that are case sensitive. A bit of uniform userability.
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Does this report include withdrawn item numbers?
Could pictures be added as an option the same as the order acknowledgement?
Could a total value be added?
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Sales Presenter has no concept of withdrawn items. It is simply working with the back order data that has been uploaded to the cloud account.
As far as enhancing the report goes, we'll add these requests to our development wish list.
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So if a product is not live, but the customer has it on back order will it show on the report?
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Sales Presenter simply works with the back order information that has been uploaded to the cloud from a back office system.
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So if a product is not live, but the customer has it on back order and you can see that it is on back order on our back office system will it show on the report on SP? YES or NO?
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Both the cloud system and Sales Presenter work with the data that has been uploaded to the cloud account by whatever means. Therefore, if you have uploaded some back order information then it would be available via this report.
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Would it be possible to add the option to order by "Order ref"? This would help with separating seasonal orders for example Garden, Christmas and everyday instead of by product for a particular customer.
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We'll slip this into the next update.
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Would it be possible to add more info to the Backorder summary? Picked column, Allocated column?
Also in the Next PO Due column it doesnt state if a product is in stock. Is that the way it works? If so could that be changed?
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Salcogroup wrote:
Would it be possible to add more info to the Backorder summary? Picked column, Allocated column?
We'll add this to the development wishlist - Sales Presenter doesn't have an allocated figure for a backorder entry.
Salcogroup wrote:
Also in the Next PO Due column it doesnt state if a product is in stock. Is that the way it works? If so could that be changed?
This shows the contents of the NextPODue field that has been uploaded to the cloud for the product.
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