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Support for the Blue Alligator applications
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A couple of users have updated to the latest version of SP and now cannot open SP. It loads to the SP full screen then crashes to the main screen. I have tried the following:
Closing all Apps running in the background.
Updating to the latest version of the Apple software as they were not up to date.
Switching the iPad on and off.
I checked in the App store that they have the latestest version, which they have.
Any other suggestions?
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Try rebooting the iPad (that is, hold both the home button and the power button in at the same time. Continue holding after the "slide to power off" screen appears, until the screen goes completely black then release).
If that doesn't work then the only thing I can think of at this stage would be to delete the app and re-install it. However, this would mean that the user would need to perform a full download afterwards.
We have experienced this with a first generation iPad that had a large database (over 70,000 products) so we are looking at ways to speed up the startup time (the operating system terminates an app if it hasn't started up within a certain amount of time).
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If they delete the app and re-install it would they lose any back order data etc?
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Any news? Is there not anyway around this if all previous orders and data taken on the iPad will be lost?
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If the app is deleted then reinstalled then this would clear out any documents related to the app (i.e. the database and images) so the next download would be a full download.
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Just had a 3rd user not able to open after updating to the new version. Is there really nothing that can be done as they are losing all their data. They often refer back to this data. They cannot use the new History feature and will not be able to use the order summary feature.
Problems like this also mean that they are having to cancel appointment with customers by having to perform a full download. Users are obviously heavily relying on SP having losing faith in the app.
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We're unsure why this has affected three of your users while the others have been ok. Looking at our stats we can also see that nearly 300 users have upgraded to version 1.2.3 ok. Have those users tried rebooting the device (not just simply powering it off then on again)?
As previously mentioned, we are looking at ways to speed up the startup time (to prevent the operating system terminating the app if it hasn't started up wiithin a certain amount of time - we're assuming this is the cause of the issue). We're hoping to have an update submitted to Apple in the next few days but it would be at least a week before it would become available in the app store.
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