|
|
|
Support for the Blue Alligator applications
You are not logged in.
If a new customer has been added to a rep number would a "download from Cloud" pick up the new customer after an extract was done? Or would a different download need to be done?
Offline
The new customer would get picked up during the next "Download from Cloud".
Offline
It has picked up the customer, but there are no details in the address fields.
Offline
SP is just showing the address data that has been uploaded to your cloud account.
After double-checking your cloud data, you currently have 12 account records that have blank addresses.
Offline
This account has 5 different addresses and are not blank on X-Suite. On my iPad the addresses are all showing, but i have always had all of the accounts on there. This user had the account transfered to them earlier this week.
I have tried to upload a picture of screen
Offline
Ah, I understood this to be a new customer that you've added.
Please see the following topic regarding moving addresses between reps: http://www.bacapps.co.uk/forum/viewtopic.php?id=108
This is an issue that we've yet to resolve via a normal "Download from Cloud" cycle.
Offline
| Apple, the Apple logo, iPod, iPod touch, iPad and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. iPhone is a trademark of Apple Inc. App Store is a service mark of Apple Inc. |