Blue Alligator Support Forums

If the files were successfully uploaded and subsequently processed, the data changes in the files would take effect on each iPad after they perform a Download From Cloud. If the changes you are expecting don't seem to have come through, you can check the contents of the files that have been most recently uploaded to the cloud by downloading them via the File Management > Manage Data Files section.

If the issue persists and you're sure the correct files have been uploaded to your cloud account and processed, can you give us an example of a ProductCode that you have added to your Products CSV file that is not showing in SalesPresenter?

The issue is with the File Mappings that you have configured in your cloud account. Each file you upload should be designated a single file type via the File Management > File Mappings screen, however on your cloud account you have specified the file name of "products.csv" in both the Product Exclusions and the Products file types - if you take a look at the File Management > Manage Data Files section, you'll see that the "products.csv" file has been associated with the Product Exclusions file type, and not the Products file type that you would want.

To fix this you need to first delete the products.csv file from your cloud account via the File Management > Manage Data Files section, then remove the "products.csv" wording from the Product Exclusions file type in the File Management > File Mappings screen, and finally re-upload your "products.csv" file to the cloud (so that it associates to the Products file type only) before performing another Process Files.