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Support for the Blue Alligator applications
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hi
Our Ipad kept crashing when clicking upload orders to cloud. When we reloaded the app it had logged us out and lost all company information
Now that we have loaded this all back on we have lost the 2 orders that we were unable to upload
Is there anyway we can get this information back?
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Unfortunately if the orders are now gone from the iPad then they will be lost. When uninstalling the App all of the data will be lost.
If this happens again please see below.
An issue in the current version of SalesPresenter (1.7.1) regarding the uploading of orders has been brought to our attention.
If a user creates a new delivery address for a customer and then proceeds to create an order against that new delivery address, the process of uploading the order to the cloud via the Download Manager screen will cause the application to close. The order will not have uploaded to the cloud, so will attempt to upload again when the user next attempts the process.
To fix this issue on the device, the user can perform a Force Full Download followed by a Download From Cloud (also found within the Download Manager screen). Once complete, the orders will be uploaded correctly to the cloud the next time the user attempts it. Please note that the process of Force Full Download followed by a Download From Cloud can take a short while to complete.
We have fixed the cause of the issue here, but are working to get a new version of SalesPresenter pushed to the AppStore as soon as possible.
If you find that this issue is occurring frequently for your users, you can switch off the ability for your users to create new delivery addresses for their customers via the Data Changes > Rep Data Permissions section of your cloud account. Once the new version of SalesPresenter is available and you are happy that your devices have updated to the latest version (this information is available to you via the Registered Devices section of your cloud account), you can proceed to switch the option back on to allow your users to create new delivery addresses.
Apologies for any inconvenience caused.
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