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Support for the Blue Alligator applications
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I have put all the Sales Rep and Location information in the files as needed Zip up the hole file /up loaded and processed all was ok, now when downloading to Ipad I can not open the file as I am told that there are no Reps or Location set up in my database, so where am I going wrong
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It seems a glitch occurred when your device was syncing to the cloud this morning. Within Sales Presenter you will need to perform a Reset Database (found in the Download Manager > Settings section) followed by a Download from Cloud. This will resolve your issue. Apologies for the inconvenience.
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I have now tried this twice now and it is still not working I am still told that there are no Reps or Location set up in my database
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This seems to indicate that this issue is actually more specific to your device. If you use the "E-mail" option in the administrator box to the left of this post to send us your contact number in a private message, a member of our technical team can contact you to go through this in more detail.
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I have deleted all data from cloud and ipad, reloaded all and all seems to be working now, thank you for your last mail but at this time I will not need to call you. thank you for your help.
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