|
|
|
Support for the Blue Alligator applications
You are not logged in.
One of our sales team had problems with an IPad, so purchased a new one.
Even though he has re installed the Sales Presenter, downloaded from the Cloud, when he tries to log in it is saying " No Sales or Locations are set up in the database.
No errors are showing upon our Blue Alligator site - can you help?
Offline
It sounds like there may have been an issue when you set up the new iPad. When iTunes restores a backup of an old device onto a new one, some of the data may be lost. It seems that this is what has happened to either your sales rep or location information in Sales Presenter. Unfortunately we have no control over iTunes' backup and restore processes, so we can't cater for this.
To fix the data on the iPad, the user will need to perform a Reset Database in Sales Presenter (found in the Download Manager -> Settings screen). The user should then just need to perform a usual Download from Cloud to unsure that all of the information is re-downloaded to the device correctly.
Please note that the Reset Database option in Sales Presenter will delete all existing data including orders, so the user should upload any live or held orders before using this option.
Offline
Is Ipad Air 16GB and Ipad Air 2 compatible to Sales Presenter? Is there any generic device that we can replace ipad for this app?
Offline
Both the iPad Air and iPad Air 2 are compatible with Sales Presenter. At this time though, Sales Presenter is available exclusively on Apple devices.
Please see the following topic for a full list of supported devices and iOS versions - http://www.bacapps.co.uk/forum/viewtopic.php?id=314
Offline
| Apple, the Apple logo, iPod, iPod touch, iPad and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. iPhone is a trademark of Apple Inc. App Store is a service mark of Apple Inc. |