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Support for the Blue Alligator applications
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When emailing confirmation orders, To's; gets the PDF attachment and on the same email, CC's; gets the PDF attachment intermittently. This seems to have happened only since the last update.
Not sure what the reason could be. Just to mention the CC's are normally back to the sales offices to which the orders need to go. It does not appear to be a server issues as other PDF orders emailed are getting through to the various sales offices.
Am I missing a confirmation process as there has not been a problem until recently?
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Apple have had some issues with the email app (especially emails with attachments, disappearing signatures etc.) in iOS6 so I recommend upgrading your device to the latest iOS 6.1 firmware (released a couple of weeks ago) then seeing if you still have an issue.
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Thank you Administrator....
I thought I had done the IOS 6.1 until earlier today but discovered not. I have since done so I hope that's the key. However, I will keep you posted.
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Administrator - This problem has not gone away with the upgrade to iOS 6.1 on both devices....
The problem seems to exist when I try to email a PDF attachment directly from the SP app. I always set to BCC it myself and never fail to receive.
However, the TO and CC addressee's do not always receive.
I have found once I complete the email to cancel and when asked if I would like to save as a draft I say save. I then quit the SP app and go to Apple Mail and go to drafts and send from there. All recipients receive their PDF files.
Although this work around works I am sure it is not how SP should work. Can you or anybody throw further light, please? Its starting to get a little embarrassing.
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We'll investigate this to see if we can shed any light onto it. SP passes the PDF to the email app to send rather than sending emails directly so once the "compose email" screen pops up (which is part of the email app, not SP), SP is left a bit in the dark regarding what actually happened with the email (initial thoughts are that the email app is doing something different with the attachment when an email is saved to draft, but we don't know what yet!).
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