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Support for the Blue Alligator applications
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Can multiple addresses be selected during order process?
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We have plans to add this ability in an update but it's not available yet.
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I know our sales agents will be reluctant to transfer over to the Sales Presenter without this function available. I hope this is high on the list of plans!
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Has there been any progress on the addition of multiple addresses. I just had a customer and wrote the order by hand as there was not way to enter a seperate billing and shipping address on Sales presenter. Please advise the progress this feature requested by Salcogroup on 7_4_11.
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The feature mentioned by Salcogroup was added in version 1.0.8 (19/12/2011).
It gives the user the ability to select multiple delivery addresses for an order and to enter different quantities against each of the addresses during the order-taking process.
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I see where there is a listing for multiple addresses, but I do see how it is done at the point of sale when I am entering a new account. Can you please explain the process?
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At present, you can only enter a single address when creating a new customer account on the iPad.
To use multiple delivery addresses for an account the addresses would need to exist in the customer account data file that you upload to your cloud account.
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It makes no sense that you cannot add a customer with all relevent information such as billing address and shipping address at the point of sale. My guess for this is that you have no way of syncing information between the ipad and the cloud. You can only download what is in the cloud. This is a feature you should work on as Brandwise, and other front running systems have the sync feature. However, since you don't have the feature, I could always add to my customer listing file and do an upload to the cloud from my main system, and then a download from the cloud to the ipad. If I am lucky, the customer will still be in the booth, and I will still have their attention. Looking at the csv file for customers, I see no where to put a billing and shipping address. All I see is address 1 and address 2. How would I create a new account using a Billing address and shipping address?
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The address1 and address2 fields refer to the first and second lines of an address rather than two different addresses.
Our Import File Formats document (available in the Downloads section of this site) details the various fields that can be used for the customer account records. Use of the addressno field allows you to set up multiple addresses for your customers. There are then configuration options to let you specify which address number should be treated as a "primary" address for your customers and whether to use this primary address as the invoicing address on order acknowledgements.
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I believe I have followed your instructions correctly. but the results are not what I am looking for. I went to my customers.csv file and where the customer had a PO box for an address, I added a second address for their delivery address. I made and addressno for the po box a 1, and the street address (delivery address) a 2. Now I show both addresses on my ipad. I ticked the box in order acknowledgement configuration to force the primary address (which I presume is the one with a addressno of 1) to be the invoice address. Then when I create an order using the delivery address checked, I thought I would get an invoice address with the PO box, and a delivery address with the street address. That does not happen. What an I doing wrong?
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There is a configuration option which lets you specify which address number should be treated as the "primary" address for your customers (in the Configuration->General section).
This is set to address number 0 (zero), by default, when a cloud account is created. You will need to change this to 1.
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Success. I now have both the invoice address and the shipping address on the orders where customer are configured that way. Thanks
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