Kali Ma Designs Ts & Cs

Kali Ma Designs Ltd is completely dedicated to your total satisfaction. If you have any questions, suggestions or comments, please contact us.

Reaching us:

Kali Ma Designs Ltd
PO Box 259
Newton Abbot
TQ12 4WB
United Kingdom

Telephone: 01803 872555 (International +44 1803 872555)

Email: enquiries@kalimadesigns.com

VAT Reg. No. 723 4228 56
Registered in England & Wales No. 3633449

Making a purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept the following payment methods:

Visa, Visa Delta/Debit, Visa Electron, Mastercard and Maestro card payments. Proforma Invoice. (An invoice will be sent for payment prior to the delivery of goods.) Payment On Account.*

All items are listed in GBP (British Pounds). If you are shopping from outside the UK and wish to pay by credit card, your credit card company will convert the transaction to your own currency.

Kali Ma Designs Ltd reserves the right to modify any prices within this web site without prior notice. However, the prices quoted at the time of order are current and will not vary to the prices quoted within the Checkout.

*Payment On Account: Credit Accounts may be set up following the approval of necessary credit checks. All accounts are 30 days net unless otherwise agreed in writing by a director of Kali Ma Designs Ltd. Please contact us to request an account.

Please note that overseas orders will normally be processed on a proforma basis unless otherwise agreed by a director of Kali Ma Designs Ltd. Payment should be made by cheque, credit card or by bank transfer*, in the currency of the proforma invoice (Pounds Sterling). *Customers are responsible to pay any bank charges incurred through bank transfer.

Shipping & Handling

We ship to the UK, rest of the EU and most other International countries. Shipping costs vary dependant upon destination of goods. UK mainland & Channel Islands items are shipped using Royal Mail. Countries within the rest of the EU may be delivered via Royal Mail Signed For International, Royal Mail Airsure or FedEx. All other International deliveries are sent via FedEx.

UK & Channel Islands delivery schedule:
Less than £100 value. Royal Mail. £4.50
£100+ value. Royal Mail. £6.50*

EU delivery schedule (except UK):
Signed For International (3-5 business days). £10.50
Royal Mail Airsure (2-4 business days). £14.50
FedEx (1-2 business days). £50

International delivery schedule (except EU):
Royal Mail Airsure (2-4 business days). £18.00
FedEx (2-3 business days). £50

*UK mainland & Channel Islands orders of £300 or more are delivered carriage free.
We aim to despatch UK orders within 3-5 business days from receipt of order.

Please note that postal charges for quantities of gift boxes are charged at cost, regardless of the order value.

Tax Charges

All items within our store are listed exclusive of VAT. The following tax bands apply:

UK orders are charged VAT.
EU orders with a valid EU VAT number are tax exempt.
EU orders without a valid EU VAT number are charged VAT.
Channel Islands orders are tax exempt.
International orders (except EU) are tax exempt.

Please note: Tax charges may be incurred upon entry into your country. Please check with your own authorities for further information.


We quality check all of our Sterling silver jewellery prior to posting. However, should any item/s be received as damaged or faulty, we guarantee to either replace the item/s, where stock allows, or credit your account accordingly. Please read our Returns Policy section for further details.

Please note that many of our goods are hand-made and, consequently, small variations in colour, size and finish may occur from time to time. These are not faults, but an inherent part of the nature of the products and are to be accepted as such.

Returns Policy

Damaged or faulty goods must be notified to Kali Ma Designs Ltd within three working days from receipt of the goods and returned to Kali Ma Designs Ltd within 7 working days. Failure to notify Kali Ma Designs Ltd may result in the rejection of the returned goods.

Kali Ma Designs reserves the right to charge a handling and restocking fee for items returned for reasons other than being damaged or faulty. Goods returned for credit may also be liable to a handling and restocking fee if not returned in the original packaging.

Goods returned without prior authorisation may not be accepted for credit.

Credit Card Security

Kali Ma Designs Ltd does not manage or monitor any credit card details. We use a secure ordering system for your protection, which includes encryption and credit card fraud checking. Your credit card details cannot be exposed to anyone other than Sage Pay, our Payment Service Provider. Please visit www.sagepay.com for further details.

Privacy Policy

Kali Ma Designs Ltd is committed to managing your personal information in accordance with the current EU General Data Protection Regulation (GDPR). Our websites contain forms for customers to subscribe to, or to fulfil enquiries relating to sales and products. All information provided through our websites will only be used in accordance with our privacy policy.

Information we collect:
Whenever you complete one of our website forms, you will be providing personal data to us and, in doing so, are specifically requesting contact from us. This may be through requesting a login account for our product website or simply making an enquiry.

How we use your data:
We will retain your information to fulfil orders and enquiries and for a reasonable time thereafter (unless you express any objection). Under data protection law, you have the right to control how we use your personal information and to request the deletion of your personal information. If you wish to exercise your rights, please contact us.

Kali Ma Designs Ltd does not disclose customer information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart. Data collected by our site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Information Security:
Kali Ma Designs Ltd takes the security of your data seriously. We have in place both physical and electronic procedures to safeguard any data you provide.

Kali Ma Designs Ltd, PO Box 259, Newton Abbot, Devon, TQ12 4WB, United Kingdom | Telephone: 01803 872555

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